Frequently asked questions
How long does delivery take?
Orders are dispatched from our regional fulfilment centre. Delivery within Singapore typically takes 5–9 working days. You will receive a tracking link by email.
Are prices inclusive of GST?
Yes. All prices are shown in Singapore dollars and include 9% GST. There are no hidden charges at checkout.
Are Sensilab products safe and legal in Singapore?
Our products are health supplements manufactured in the EU. They are sold in line with the Health Sciences Authority (HSA) guidelines for health supplements. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease.
How do I take the products?
Each product page includes directions for use. As a general rule, do not exceed the recommended daily dose, and consult your doctor if you are pregnant, breastfeeding, on medication or have a medical condition.
What is your return policy?
We stand behind our products with a 100% satisfaction guarantee. If you are not satisfied, contact us within 30 days of delivery and we will make it right.
How can I contact you?
Email us at hello@sensilab.asia or message us on WhatsApp. We reply within 1 business day, in English or Chinese.